Frequently Asked Questions

Our service is prepaid and there is no contract. However, there is a customer agreement in which you must agree to terms and conditions before your order is shipped out. 

If you are unsure if our services will work in your area, you may call us at 850-372-4065 or email us at bmagicisp@gmail.com. A representative will be able to determine coverage once you provide the physical address of the house or business you will be using your internet at.

Blue Magic operates off of GSM networks and their participating towers.

Once the order is received and the customer agreement is sent back to us, a represesntative will program your device. Once it arrives, it will be set up and tested, so all you will need to do is connect your devices to your hotspot.

We encourage users to enroll in our Auto Pay Program to avoid service interruption. This also provides you with a $10 monthly discount on your service.

You may call us at 850-372-4065 or email us at bmagicisp@gmail.com to get set up!

Generally, when your bill is paid and your device is not working properly, power cycling your device will do the trick. Turn your device off and back on and retest the connection. Sometimes, a sim pull is required. Turn your device off, unplug it (if applicable) and take the sim card out for 10-15 minutes. Once that is complete, please retest the connection. If none of this seems to be working, please call us at 850-372-4065 and let a representative assist in the troubleshooting process.

Once we receive your order information, we will send over a customer agreement for you to go over and sign, stating you agree to our company's terms and conditions. Next, we will program your device with the data plan you chose and test to be sure everything is working correctly before sending it out. There are a few different options for shipping, therefore, that will play a factor in how fast you receive your package. Please be mindful of our operating hours when ordering and deciding on which shipping method to choose. 

We have a 24 hour trial period on all of our internet devices. If you are not truly satisfied with your services, you may return your device and sim back to us. If the equipment is returned within 24 hours of you receiving your device, you are qualified to receive a full refund, minus a $35 restocking fee of the sim card. The refund will be issued via check once we receive the device and the sim card.

**There are no returns on accessories or streaming devices**