Frequently Asked Questions
“IS THE PLAN TRULY UNLIMITED?”
Absolutely! We do not throttle you or put a data cap on your internet plan at all. We have some customers that have used close to 1000GB of internet.
“HOW WILL I KNOW THIS WILL WORK FOR ME?”
Blue Magic ISP guarantees this product will work for you. We back our product and service and have noticed customers who use our product are very satisfied. If this product does not work for you, you can check our return policy and get a 100% refund.
“CAN WE USE OUR OWN EQUIPMENT OR DO WE HAVE TO PURCHASE YOUR EQUIPMENT?”
Step One – ADD the “Bring Your Own Device Program” to your cart.
Step Two – ADD “Data Plan” to your cart.
Step Three – Checkout!
The devices that are compatible for the “Bring Your Own Device Program” are Netgear Nighthawk and Netgear 781S.
*PLEASE NOTE THAT YOU WILL ONLY RECEIVE A REFUND OFF OF THE MONTHLY SERVICE SINCE THIS IS A BRING YOUR OWN DEVICE PROGRAM, WE CAN NOT GUARANTEE THAT YOUR DEVICE WILL WORK. HOWEVER, YOU CAN KEEP THE SIM CARD AND PURCHASE A UNIT THAT WE GUARANTEE WILL WORK ON OUR SERVICE.*
“HOW LONG WILL IT TAKE TO SHIP THE PRODUCT TO US?”
Our online department is available Monday-Friday and can take us 1-2 business days to ship the product.
“HOW LONG DOES IT TAKE YOU TO DELIVER THE PRODUCT TO US?”
Our customers can expect their package anywhere between 2-5 business days once the product is ready to ship.
“WHAT IS THE RETURN POLICY IF BLUE MAGIC DOES NOT WORK FOR ME?”
We are very confident that our product will accommodate most households which is why we implement a 24 hour return policy if the customer is not satisfied they can return the device and receive a full refund assuming that the customer has used less than 1.5 gbs. If a customer has used more than the 1.5 gbs they will be responsible for paying a $35 restocking fee.
“MY BOX IS BLINKING AN ORANGE LIGHT AND I JUST PAID MY BILL?”
You can try restarting your jetpack by taking the battery out for one minute and putting it back in. If that still does not work then you can take the battery out, plug the unit into the wall and reboot the device.
“HOW CAN I FIND OUT IF I CAN GET SERVICE IN MY AREA?”
We are working on a way for customers to find out for themselves if they can get service but for now customers will need to visit the “contact us” tab at the top for a representative to look in that area.
“IS THERE A WAY FOR ME TO SET UP AUTOPAY FOR MY ACCOUNT?”
At this time, we do not have a way for customers to set up autopay online. However, you can contact one our dealer locations and get them to set you up on autopay for the time being.