Frequently Asked Questions
About the Service
Absolutely. We do not throttle your speeds or put a data cap on your internet at all. You will always have the comfort of being able to use as much data as you want.
Blue Magic internet operates off of all major networks and their participating towers.
At this point in time, we do not have a way for customers to check to see if they qualify for service. Please visit the “Contact Us” tab at the top and a representative will look that up for you.
Blue Magic ISP guarantees this product will work for you. We back our product and service and have noticed customers who use our product are very satisfied. If this product does not work for you, you can check our return policy and get a 100% refund.
About the Equipment
The Netgear Nighthawk is great for customers that need their device to connect to multiple devices, connectivity to an ethernet port, game, etc then the customer would be very satisfied.
If you are not able to complete your purchase you should first ensure all top your information has been entered correctly. If problems persist please reach out to Klarna customer service.
4 interest-free installments allow you to split purchases into 4 equal payments automatically charged to your debit or credit card every 2 weeks. There is no interest, no fees, and no catch. It’s that easy.
Under the purchases view in the app at Klarna, select the purchase of which you need to change the card on file, choose “Show plan”, then “Change” and enter your new card details.
We implement a 24 hour return policy and if the customer is not truly satisfied they can return the device and receive a full refund assuming that the customer has used less than 1.5 GBS. If a customer has used more than the 1.5 GBS they will be responsible for paying a $35 restocking fee.
Contact us at firstname.lastname@example.org about receiving a shipping label.
Please reach out to us at email@example.com within 24-48 hours and we will do our best to modify your order.
Our online department is available Monday-Friday and can take up to 1-2 business days to ship the product.
We, unfortunately, do not offer same day delivery yet.
Standard delivery is 3-5 business days.
Express delivery is 1-3 business days.
Sometimes our system has issues with applying payments properly. Please check if you entered the correct account/MDN number to the payment portal. Once your payment is made please wait 10-15 minutes before reaching out. You may need to power cycle the device.
Try taking the battery out of the device and rebooting your equipment. If the problem persists please contact our customer support team for further troubleshooting problems.
You will need to download the Netgear Mobile App.
Some troubleshooting steps are to disable sleep mode.
1. You will go to settings.
2. Press Wifi Standby.
3. Press Never.
Turn dual band wifi on.
1. On home screen, press wifi.
2. Touch dual band wifi.
3. Turn on.
Try a Factory Reset.
1. Go to settings.
2. Go to about device.
3. Press factory reset.
Unfortunately, Blue Magic ISP is not responsible for any misuse on the device itself. We offer a lifetime warranty on our products, if you buy from us, however, there can be no physical damage on the product.