Frequently Asked Questions

Is the plan truly unlimited?

Absolutely. We do not throttle your speeds or put a data cap on your internet at all. You will always have the comfort of being able to use as much data as you want.

What networks do you use?

Blue Magic internet operates off of all major networks and their participating towers.

How do I go about checking to see if I can get service in my area?

At this point in time, we do not have a way for customers to check to see if they qualify for service. Please visit the “Contact Us” tab at the top and a representative will look that up for you.

How will I know this will work for me?

Blue Magic ISP guarantees this product will work for you. We back our product and service and have noticed customers who use our product are very satisfied. If this product does not work for you, you can check our return policy and get a 100% refund.

TELL ME MORE ABOUT THE BRING YOUR OWN DEVICE PROGRAM.

Customers now have the ability to bring specific devices to our service. Compatible devices are the Netgear Nighthawk (MR1100) and the Netgear Unite (781S). 

Make sure you have the “Bring Your Own Device” Kit and Data Plan in your cart at checkout.

*PLEASE NOTE THAT YOU WILL ONLY RECEIVE A REFUND OFF OF THE MONTHLY SERVICE SINCE THIS IS A BRING YOUR OWN DEVICE PROGRAM, WE CAN NOT GUARANTEE THAT YOUR DEVICE WILL WORK. HOWEVER, YOU CAN KEEP THE SIM CARD AND PURCHASE A UNIT THAT WE GUARANTEE WILL WORK ON OUR SERVICE.*
WHAT IS THE DIFFERENCE BETWEEN THE NETGEAR NIGHTHAWK AND NETGEAR 781S?

Each device is different depending on the needs for the particular customer.

If a customer needs their device to check emails, stream tv shows or movies, or browse the web the Netgear 781S model would be the best model for them.

If a customer needs their device to connect to multiple devices, connectivity to an ethernet port, game, etc then the customer would be very satisfied with the Netgear Nighthawk.

WHY CAN'T I COMPLETE MY PURCHASE

If you are not able to complete your purchase you should first ensure all top your information has been entered correctly. If problems persist please reach out to Klarna customer service.

WHAT ARE 4 INTEREST FREE INSTALLMENTS FROM KLARNA?

4 interest-free installments allow you to split purchases into 4 equal payments automatically charged to your debit or credit card every 2 weeks. There is no interest, no fees, and no catch. It’s that easy.

WHAT IF I NEED TO CHANGE THE CARD ON FILE?

Under the purchases view in the app at Klarna, select the purchase of which you need to change the card on file, choose “Show plan”, then “Change” and enter your new card details.

What is the Return Policy?

We implement a 24 hour return policy and if the customer is not truly satisfied they can return the device and receive a full refund assuming that the customer has used less than 1.5 GBS. If a customer has used more than the 1.5 GBS they will be responsible for paying a $35 restocking fee.

How do I return the package?

Contact us at info@bmagicisp.com about receiving a shipping label.

What if I need to modify my order?

Please reach out to us at sales@bluemagicisp.com within 24-48 hours and we will do our best to modify your order.

How long will it take to ship my order to me?

Our online department is available Monday-Friday and can take up to 1-2 business days to ship the product.

Can I get same day delivery?

We, unfortunately, do not offer same day delivery yet.

How long will it take my shipment to deliver?

Standard delivery is 3-5 business days.
Express delivery is 1-3 business days.

MY BOX IS BLINKING AN ORANGE LIGHT AND I JUST PAID MY BILL?

Sometimes our system has issues with applying payments properly. Please check if you entered the correct account/MDN number to the payment portal. After 10-15 minutes after you make your payment please click on the “contact us” tab at the top and reach out to our customer support team.

MY BOX KEEPS REBOOTING AND WON'T CONNECT TO ANY OF MY OTHER DEVICES

Try taking the battery out of the device and rebooting your equipment. If the problem persists please contact our customer support team for further troubleshooting problems.

MY BOX IS BLINKING AN ORANGE LIGHT AND I STILL HAVE TWO WEEKS TIL MY PAYMENT IS DUE.

You can try restarting your jetpack by taking the battery out for one minute and putting it back in. If that still does not work then you can take the battery out, plug the unit into the wall and reboot the device.

MY BOX WAS ACCIDENTALLY DAMAGED. What do I do now?

Unfortunately, Blue Magic ISP is not responsible for any misuse on the device itself. We offer a lifetime warranty on our products, if you buy from us, however, there can be no physical damage on the product.

Still have a question?

Please contact us for more information.

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