Each day there seem to be more and more options for internet service providers. As these options expand, it gets harder and harder to tell which ones are good and which ones are bad. You may be tempted to make your decision based solely on price and maybe speed. However, some other factors should be incorporated into your choice, as well. Not all internet service provides are created equal. Here are five things that we suggest to look out for when choosing a great internet service provider.
When you called to inquire about your new service, was the customer service representative friendly? Did you wait on the phone for an hour only to be hung up on? There are bound to be problems with your internet at some point in your relationship with your internet service provider. Things happen, and if the company you are working with does not care or understand, it can be very frustrating. Choosing a company with excellent customer service and employees who enjoy their work is a brilliant decision.
Sometimes when you look at all the deals on the market, you start comparing one price to another. Unfortunately, it is just not that easy. Some pricing may require a two-year contract. If that doesn’t seem like an issue to you, you may want to look at what happens should you break that contract. Are you still responsible for the remaining payments? Will they make you pay a contract ending fee? Contracts can get a bit tricky, and if you can find an internet service provider that does not require a contract, it likely means they are very confident in the service that they offer.
Any internet service provider that does not offer a quick and straightforward online bill pay option is doing you a disservice. You should be able to login to your account, check your latest statement, pay your bill, and log out in a matter of minutes. If you find that you are getting too much mail and your bills always seem off, look for a company with a strong online bill payment system.
Will you need a doctorate to break down what it is you are being charged for? When you switch your internet service provider, ask very clearly about additional fees, taxes, etc. Something that looks like $79 a month can quickly change to $90 a month with fees and taxes. If you are a person on a budget, there is a difference between $79 and $90. This information should be shared with you upfront.
How do you know your internet will work when you switch companies? You don’t until you purchase and start the program. Choosing a company that will stand behind their product and refunds you should the plan not work is the only way to go.
Choosing an internet service provider should not be as tricky as it is. You must be sure to look beyond the quote for services and explore the company as a whole. If you do this, you should be happier with your product long term.